Customer Service

If you cannot find the answer to your question in our customer care, please call 01977 701261 or email shop@affairlingerie.com

UK

Shipping within the UK is by Royal Mail First Class Post for all orders.

Delivery is currently free for all UK orders.

Your order should arrive within 2 to 5 working days, subject to the goods being in stock.

All orders will be discreetly packaged, 'Affair Lingerie' will not be on the parcel.

If for any reason delivery is delayed, you will be advised of a new expected delivery date by email. 

Europe

Shipping to Europe is by Royal Mail International Tracked.

Delivery is currently free to Europe. 

Your order should arrive within 3 to 10 working days subject to the goods being in stock. 

All orders will be discreetly packaged, 'Affair Lingerie' will not be on the parcel.

If for any reason delivery is delayed, you will be advised of a new expected delivery date by telephone or email. 

Rest of World

Shipping to the rest of the world is by Royal Mail International Tracked.

Delivery is currently  free to the rest of the world.

Your order should arrive within 5 to 14 days subject to the goods being in stock. 

All orders will be discreetly packaged, 'Affair Lingerie' will not be on the parcel.

If for any reason delivery or shipping is delayed, you will be advised of a new expected delivery date by email. 

Please also note that should your order be held at Customs, delivery will be delayed also.

Any taxes/duty penalties incurred in your own country are your responsibility, we are unable to cover these costs.

UK Next Day

A Next Day guaranteed delivery service is available subject to the goods being in stock. 

Next day orders placed before 5pm will be delivered the next working day.

There is a £6 charge for this service. 

Please phone or email us before to ordering to ensure the items required are available for Next Day Delivery. If you would like further information regarding your order either email us at shop@affairlingerie.com or phone on +44 (0)1977 701261.

 

Returning or exchanging an item

If for any reason you are not happy with your purchase, you may return any items within 60 days of receipt.

To be eligible for returns or exchanges, please note the following criteria: 

- Purchased less than 60 days ago

- Must have original receipt

- Has not been washed, worn or altered

- Remains in the original packaging with all tags attached

Returns and exchanges must adhere to the above critera otherwise the item will be considered un-fit for resale and will not be accepted by our returns department.

How do I make a return?

Carefully package the items you are returning in the original packaging to keep them safe in transit. Make sure to include a note or the packing slip included in your original order with your name, order number and whether you would like a refund for the items returned or an exchange.
 
All returns should be shipped to:

Web Returns Department
12 Beastfair
Pontefract
West Yorkshire 
WF8 1AW
United Kingdom 
 
We recommend obtaining proof of postage for your return. 
 
Please allow up to 2 days for your return to be processed. Once we receive your return package we will contact you to inform you of your exchanges being shipped or the refunded credit being processed.

Exchanges

Exchanges need to adhere to the same criteria as returns listed above. Make sure to note exactly what you would like to exchange the item returned for. Once we receive your return package, we will email you and if necessary refund you any difference in price. Your exchange will then be posted out to you. 

If you purchased items using a discount code or promotion we are happy to honour the same code again for an even exchange (new colour or size in the same item), just contact us via email shop@affairlingerie.com or phone us on +44 (0)1977 701261. 

PLEASE NOTE: 

- We do not currently offer free shipping for returns back to us and we cannot take responsibility for the cost of returning your items.

- Shipping charges on your original order are not refundable.

- If you purchased an item using a discount code or promotion, we are happy to honour the same discount again for a one-time even exchange (new colour or size in the same item).

 

Terms & Conditions

Payment

Payment is taken at the time of placing your order.

Stocking Affair Ltd is committed to providing excellent service. We reserve the right to decline any orders, giving reasons if necessary.

Cancellation and Returns Policy

We will be happy to exchange or give you a refund on online purchases, providing the goods are returned with all tags intact within 60 days, upon receipt of the unwanted items.

This does not affect your statutory rights.

We cannot, unfortunately, offer a refund or exchange on postage costs, gift boxes or on items that have been worn, unless the product is found to be faulty. 

Any free gifts issued with an order, as part of any offers run by Affair Lingerie, will need to be returned in their original packaging if the items purchased are later returned for a full refund. Failure to do so will result in the value of the gift being deducted from your refund. If the gift does not have a value on the order it does not need to be returned.

Please return goods for exchange or refund with your name, contact details, order ID and requirements to:

Web Returns Department

Affair Lingerie
12 Beastfair
Pontefract
West Yorkshire
WF8 1AW

Telephone +44 (0)1977 701261
Email shop@affairlingerie.com

Returns will be dealt with within 24 hours

We recommend you obtain a receipt from the Post Office as proof of postage.

Once we have received the items we will contact you to inform you of your replacements being sent out, or the credit to your account.

Trademarks

‘Affair Lingerie’ is a registered trademark of Stocking Affair Ltd in the UK and other countries. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners, and have been reproduced with their kind permission.

Copyright

Our website design, text, graphics and images are owned by Affair Lingerie and reproduction of any of these without prior written permission is strictly prohibited.

Your privacy

At Affair Lingerie we are committed to respecting your privacy and we will not pass on your details to third parties.

We only use the information you provide for the purpose of processing orders and to communicate with you about your order.

Site security

At affairlingerie.com we strive to create a secure environment in which you can shop. For extra security for our customers we use Barclays ePDQ Secure ePayments to ensure that any transactions made on the site are 100% secure. When entering any personal details you will be transferred onto secure pages on the Barclays ePDQ site, indicated by a padlock either in the bottom right or top right of the screen. If however, you would prefer to place your order over the telephone, please contact us on 01977 701261.

P O Box addresses

We regret we are unable to deliver items to P O Box addresses and HM Prisons.

The Affair Lingerie website is provided to you free of charge for your personal use. Any contract for sale of goods between Stocking Affair Ltd (trading as affairlingerie.com) and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Stocking Affair Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Opening Hours

We pride ourselves on the personal service we offer all of our customers, both online and at our store in Pontefract, West Yorkshire.

We are always very happy to assist you and make your shopping experience pleasurable and effortless.

For telephone assistance please contact us during our opening hours of Monday to Saturday 9am - 5pm GMT.

Tel: +44 (0)1977 701261

You can also contact us by email and we will get back to you within 24 hours. 

Email: shop@affairlingerie.com

Size Comparison Guide

Brief Size Guide

UK

USA

Euro

French

Australian

XS

8

4

34

36

8

S

10

6

36

38

10

M

12

8

38

40

12

L

14

10

40

42

14

XL

16

12

42

44

16

2L

18

14

44

46

18

3L

20

16

46

48

20

4L

22

18

48

50

22

5L

24

20

50

52

24

 

Fitting Your Bra

There is no exact science to fitting a bra, as each bra fits differently. However, we can give you some helpful hints about checking your own bra fit:

  • The main support comes from the back strap and the side of the bra, therefore it’s important that the bra should be firm, but comfortable. When turned sideways to a mirror, the strap should be horizontal and not ride up at the back.
  • The wires should sit comfortably under the bust and lie flat against the rib cage, not raised in the centre (this indicates the cup size is too small).
  • Remember to adjust the shoulder straps; they should rest gently on the shoulders, they should not provide the support for the cups.
  • Both breasts should be fully enclosed by the cups of the bra, no bulging at the sides nor at the top of the cups; merely a smooth line (even when wearing a balconette or plunge-style bra).
  • Try your outer clothes on with your new bra to see the shape it gives you.
Our trained bra fitters have over 26 years of experience and will always be more than happy to help with any questions you may have, contact us on 01977 701261 or e-mail: shop@affairlingerie.com.

Q&A

Q. How can I avoid my bra straps digging into my shoulders?

A. Check your bra is firm across your back as this is where you will get most of the support. Also see that your cup fitting is large enough to accomodate your bust.

Q. My bra pulls to one side. It is fine when I first put it on but becomes uncomfortable as it seems to twist. Any suggestions?

A. The chances are you have one side slightly larger than the other. It is important to fit the bigger side first. Also check your underband is firm enough across the back.

Q. The back of my bra does not stay level with the front. How can I avoid this?

A. Try going down a size across the back and up one size in the cup. It is also worth checking your cup size is not too small as this would not help.

Q. How can I prevent the wires coming out of my bras when they are washed?

A. Do not put them in the washing machine. If bras are washed at too high a temperature the casing around the wires can shrink which will cause the wires to push out.

Q. My bra leaves a ridge at the back under more fitted tops. How can I avoid this?

A. If your bra does not feel tight you could try a bra which is slightly higher under your arms or a deeper band at the back for more support.

Care Instructions

When investing time and money into buying high quality, correctly fitting lingerie, you want to keep them looking good and doing their job for as long as possible.

Therefore, we recommend that you always follow the care label advice.

  • Whilst some of the lingerie we offer is machine washable, most is hand wash only. We know it is tempting to machine wash, however manufacturers strongly recommend that you don't where the care label specifies this.  
  • Machine washing causes Lycra to degrade quicker and Lycra is important for keeping that firm support.
  • Delicate laces and embroideries will last longer if washed gently by hand.
  • Wires, hooks and eyes may cause damage to your washing machine.

We appreciate that this is a little more time-consuming, but it’ll definitely be worth it.

Common care label symbols are:

  • Hand wash only.
  • Do not dry clean
  • Do not bleach
  • Do not iron
  • Do not tumble dry

Post Mastectomy

What bra should I have for immediately after surgery?

We recommend a cotton bra that is soft against the skin and front fastening. Pockets may also feature, to hold your initial soft textile breast form in place. Having the right bra immediately after surgery will allow you to heal, accommodate swelling and feel comfortable.

When should I consider getting my first bra fitting after surgery?

Six to eight weeks is generally recommended before you consider your initial fitting in order to allow your body plenty of healing time although it is important that you take advice from your breast care nurse or consultant. If you are having a fitting for a prosthesis or breast form, we recommend that you purchase at least one bra beforehand, the better your bra fits you, the easier it is to fit the right prosthesis/breast form.

How much should I expect to pay for a mastectomy bra?

Our mastectomy bras range from around £20-£70 and ladies who have undergone a mastectomy are not required to pay VAT on their post-surgery bras.

Location

Affair Lingerie

12 Beastfair

Pontefract, WF8 1AW

We are located in the centre of Pontefract. 

If you need help finding us, please call us on 01977 701261 or email at shop@affairlingerie.com

For a location map, please view our contact page