Customer Service

If you cannot find the answer to your question in our customer care, please call 01977 701261 or email shop@affairlingerie.com

UK

Shipping within the UK is by Royal Mail First Class Post for all orders.

Delivery is free for all UK orders.

Your order should arrive within 3 to 5 working days subject to the goods being in stock. All orders will be discreetly packaged, 'Affair Lingerie' will not be on the parcel.

If your delivery should be delayed, you will be advised of a new expected delivery date by telephone or e-mail. 

Please note that your card will be charged at the time of ordering.

If your item is not delivered, Royal Mail do not deem a parcel lost until 10 working days after the due date for delivery, have passed.

In the unlikely event of non-delivery please contact us. Thank you.

We regret we are unable to deliver items to P O Box addresses

Europe

Shipping to Europe is by Royal Mail International Tracked.

Delivery is free to Europe.

Your order should arrive within 3 to 10 working days subject to the goods being in stock. All orders will be discreetly packaged, 'Affair Lingerie' will not be on the parcel.

If your delivery should be delayed, you will be advised of a new expected delivery date by telephone or e-mail. 

Please note that your card will be charged at the time of ordering.

If your item is not delivered, Royal Mail do not deem a parcel lost until 25 working days after posting. This is because your item may have been held in customs or be in the process of being returned to us if it could not be delivered for some reason.

In the unlikely event of a non-delivery, please contact us.

Thank you.

P O Box addresses/HM Prisons
We regret we are unable to deliver items to P O Box addresses and HM Prisons.

Rest of the world

Shipping to the rest of the world is by Royal Mail International Tracked.

Delivery is free to the rest of the world.

Your order should arrive within 5 to 14 days subject to the goods being in stock. 

All orders will be discreetly packaged, 'Affair Lingerie' will not be on the parcel.

If your delivery should be delayed, you will be advised of a new expected delivery date by telephone or e-mail. 

Please note that your card will be charged at the time of ordering.

Please also note that should your order be held at Customs,  delivery will inevitably be delayed also.

Any taxes/duty penalties incurred in your own country are your responsibility.

Unfortunately we are unable to cover these costs.

If your item is not delivered, Royal Mail do not deem a parcel lost until 25 days after posting. This is because your item may have been held in customs or be in the process of being returned to us if it could not be delivered for some reason.

In the unlikely event of a non-delivery, please contact us.

Thank you.

P O Box addresses/HM Prisons
We regret we are unable to deliver items to P O Box addresses and HM Prisons.

UK Next Day Guaranteed Delivery

A next day guaranteed delivery service is available subject to the goods being in stock.

There is a £6 charge for this service. 

Please contact us by telephone, prior to ordering to ensure the goods required are available. If you would like further information regarding your order either e-mail us at shop@affairlingerie.com or telephone on 01977 701261.

Please note that in the unlikely event of non-delivery please contact us. Thank you.

P O Box addresses/HM Prisons
We regret we are unable to deliver items to P O Box addresses and HM Prisons.

Returns and Exchange Policy

Cancellation/Returns/Exchange Policy

We will be more than happy to exchange or refund unworn online purchases, providing the goods are returned with all tags intact.

Returns are accepted within 60 days of delivery.

This does not affect your statuatory rights.

We cannot, unfortunately, offer a refund or exchange on postage costs, gift boxes or on items that have been worn, unless the product is found to be faulty. 

Please return goods for exchange or refund with your name, contact details, order ID and your requirements to:

Web Returns Department

Affair Lingerie
12 Beastfair
Pontefract
West Yorkshire
WF8 1AW

Telephone 01977 701261
Email shop@affairlingerie.com

Returns will be dealt with within 24 hours.

We recommend you obtain a receipt from the Post Office as proof of postage.

Once we have received the items we will contact you to inform you of your replacements being sent out or the credit to your account.

Terms & Conditions

Payment

Please note payment is taken at the time of placing your order.

Stocking Affair Ltd is committed to providing excellent service. We reserve the right to decline any orders, giving reasons if necessary.

Cancellation/Returns Policy
We will be happy to exchange or give you a refund on online purchases, providing the goods are returned with all tags intact within 60 days, upon receipt of the unwanted items.

This does not affect your statutory rights.

We cannot, unfortunately, offer a refund or exchange on postage costs, gift boxes or on items that have been worn, unless the product is found to be faulty. 

Any free gifts issued with an order, as part of any offers run by Affair Lingerie, will need to be returned in their original packaging if the items purchased are later returned for a full refund. Failure to do so will result in the value of the gift being deducted from your refund. If the gift does not have a value on the order it does not need to be returned.

Please return goods for exchange or refund with your name, contact details, order ID and requirements to:

Web Returns Department

Affair Lingerie
12 Beastfair
Pontefract
West Yorkshire
WF8 1AW

Telephone 01977 701261
Email shop@affairlingerie.com

Returns will be dealt with within 24 hours

We recommend you obtain a receipt from the Post Office as proof of postage.

Once we have received the items we will contact you to inform you of your replacements being sent out, or the credit to your account.

Trademarks
‘Affair Lingerie’ is a registered trademark of Stocking Affair Ltd in the UK and other countries. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners, and have been reproduced with their kind permission.

Copyright
Our website design, text, graphics and images are owned by Affair Lingerie and reproduction of any of these without prior written permission is strictly prohibited.

Your privacy
At Affair Lingerie we are committed to respecting your privacy and we will not pass on your details to third parties.

We only use the information you provide for the purpose of processing orders and to communicate with you about your order.

Site security
At affairlingerie.com we strive to create a secure environment in which you can shop. For extra security for our customers we use Barclays ePDQ Secure ePayments to ensure that any transactions made on the site are 100% secure. When entering any personal details you will be transferred onto secure pages on the Barclays ePDQ site, indicated by a padlock either in the bottom right or top right of the screen. If however, you would prefer to place your order over the telephone, please contact us on 01977 701261.

P O Box addresses/HM Prisons
We regret we are unable to deliver items to P O Box addresses and HM Prisons.

The Affair Lingerie website is provided to you free of charge for your personal use. Any contract for sale of goods between Stocking Affair Ltd (trading as affairlingerie.com) and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Stocking Affair Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Opening Hours

We pride ourselves on the personal service we offer all our customers, both online and at our shop in Pontefract, West Yorkshire.

We are always very happy to assist you and make your shopping experience pleasurable and effortless.

For telephone assistance please contact us during our shop opening hours of Monday to Saturday, 0900-1700 hrs GMT.

Tel:01977 701 261

You can also contact us by email, which we endeavour to answer the same working day.

Email: shop@affairlingerie.com

And of course our online store is open 24 hours a day, 365 days a year.

Size Comparison Guide

Brief Size Guide

UK

USA

Euro

French

Australian

XS

8

4

34

36

8

S

10

6

36

38

10

M

12

8

38

40

12

L

14

10

40

42

14

XL

16

12

42

44

16

2L

18

14

44

46

18

3L

20

16

46

48

20

4L

22

18

48

50

22

5L

24

20

50

52

24

 

Fitting Your Bra

There is no exact science to fitting a bra, as each bra fits differently. However, we can give you some helpful hints about checking your own bra fit:

  • The main support comes from the back strap and the side of the bra, therefore it’s important that the bra should be firm, but comfortable. When turned sideways to a mirror, the strap should be horizontal and not ride up at the back.
  • The wires should sit comfortably under the bust and lie flat against the rib cage, not raised in the centre (this indicates the cup size is too small).
  • Remember to adjust the shoulder straps; they should rest gently on the shoulders, they should not provide the support for the cups.
  • Both breasts should be fully enclosed by the cups of the bra, no bulging at the sides nor at the top of the cups; merely a smooth line (even when wearing a balconette or plunge-style bra).
  • Try your outer clothes on with your new bra to see the shape it gives you.
Our trained bra fitters have over 26 years of experience and will always be more than happy to help with any questions you may have, contact us on 01977 701261 or e-mail: shop@affairlingerie.com.

Q&A

Q. How can I avoid my bra straps digging into my shoulders?

A. Check your bra is firm across your back as this is where you will get most of the support. Also see that your cup fitting is large enough to accomodate your bust.

Q. My bra pulls to one side. It is fine when I first put it on but becomes uncomfortable as it seems to twist. Any suggestions?

A. The chances are you have one side slightly larger than the other. It is important to fit the bigger side first. Also check your underband is firm enough across the back.

Q. The back of my bra does not stay level with the front. How can I avoid this?

A. Try going down a size across the back and up one size in the cup. It is also worth checking your cup size is not too small as this would not help.

Q. How can I prevent the wires coming out of my bras when they are washed?

A. Do not put them in the washing machine. If bras are washed at too high a temperature the casing around the wires can shrink which will cause the wires to push out.

Q. My bra leaves a ridge at the back under more fitted tops. How can I avoid this?

A. If your bra does not feel tight you could try a bra which is slightly higher under your arms or a deeper band at the back for more support.

Care Instructions

When investing time and money into buying high quality, correctly fitting lingerie, you want to keep them looking good and doing their job for as long as possible.

Therefore, we recommend that you always follow the care label advice.

  • Whilst some of the lingerie we offer is machine washable, most is hand wash only. We know it is tempting to machine wash, however manufacturers strongly recommend that you don't where the care label specifies this.  
  • Machine washing causes Lycra to degrade quicker and Lycra is important for keeping that firm support.
  • Delicate laces and embroideries will last longer if washed gently by hand.
  • Wires, hooks and eyes may cause damage to your washing machine.

We appreciate that this is a little more time-consuming, but it’ll definitely be worth it.

Common care label symbols are:

  • Hand wash only.
  • Do not dry clean
  • Do not bleach
  • Do not iron
  • Do not tumble dry

Post Mastectomy

What bra should I have for immediately after surgery?

We recommend a cotton bra that is soft against the skin and front fastening. Pockets may also feature, to hold your initial soft textile breast form in place. Having the right bra immediately after surgery will allow you to heal, accommodate swelling and feel comfortable.

When should I consider getting my first bra fitting after surgery?

Six to eight weeks is generally recommended before you consider your initial fitting in order to allow your body plenty of healing time although it is important that you take advice from your breast care nurse or consultant. If you are having a fitting for a prosthesis or breast form, we recommend that you purchase at least one bra beforehand, the better your bra fits you, the easier it is to fit the right prosthesis/breast form.

How much should I expect to pay for a mastectomy bra?

Our mastectomy bras range from around £20-£70 and ladies who have undergone a mastectomy are not required to pay VAT on their post-surgery bras.

Maternity

I am expecting my first baby and am finding my underwire bras uncomfortable. Any suggestions?

We would not advise underwire bras at any time during pregnancy. Try a non-wired bra which you should find far more comfortable.

 What should I think about when buying a maternity bra?

You need to make sure your bra gives you room for a growing bust, whilst also giving firm support. Make sure your bra gives a firm fit on the tightest hook. As your pregnancy develops, you can move to another hook. We offer a range of maternity bras in comfortable stretch fabrics and laces.

I am thirteen weeks into my pregnancy and am finding my bras uncomfortable. When is the best time to buy a new size?

As soon as your bras are feeling tight. If you find you also grow out of your new size you will probably be able to wear it again after your baby is born.

When should I buy a nursing bra?

The best time to buy your nursing bra is 2-4 weeks before your baby is due.

 What should I think about when buying a nursing bra?

Whilst nursing your baby your size will change as your milk comes in, especially during those first few weeks of feeding. Therefore, you should allow room in your bra for this growth. Your nursing bra should offer a good fit on the loosest hook.

 

Location

Affair Lingerie, 12 Beastfair, Pontefract, WF8 1AW

We are conveniently located in the centre of Pontefract within easy reach of Leeds, Wakefield and Castleford, both by car and public transport.

If you need help finding us, please call us on 01977 701 261 or email at shop@affairlingerie.com.

For a location map, please view our contact page

Directions by Car

From Castleford Take A656 (Pontefract Road) 10 mins

From Leeds Take M62 towards Hull. At junction 32, take A639. 25 mins

From Wakefield Take A638. Then A645. 20 mins

Directions by Public Transport

From York & Sheffield to Pontefract Baghill Train Station

From station turn left onto Station Lane. Left onto Southgate. Right onto Valley Road. Continue onto Beastfair. 10 mins walk.

From Leeds & Castleford to Pontefract Monkhill Train Station

From station enter Black Walk & turn right. Right onto North Balleygate. Right onto Northgate. Left onto Finkle Street. Right onto Bridge Street. Left onto Woolmarket. Right onto Market Place. Right onto Beastfair. 15 mins walk.

From Wakefield to Pontefract Tanshelf Train Station

Left out of station. Left onto Beechnut Lane. Left onto Park Road. Left onto Cornmarket. Right onto Beastfair. 10 mins walk.

From Leeds, Castleford, Wakefield & Barnsley to Pontefract Bus Station 

Right out of station onto Horsefair Cross road onto Bridge Street. Continue onto Market Place. Right onto Beastfair. 5 mins walk.

Go to www.wymetro.com for timetable infomation of all public transport in the West Yorkshire region.